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Privacy Policy

PRIVACY POLICY (K&H Concrete)

Effective Date: February 16, 2026

K&H Concrete (“K&H Concrete,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with us, including through our website, phone, email, and SMS/text messaging communications.

1) Information We Collect

We may collect the following categories of information:

A. Information you provide to us

  • Name, company name (if applicable)

  • Phone number, email address, mailing address

  • Service address / project location

  • Details about your project or service request

  • Photos or documents you share (if any)

  • Communications with us (calls, emails, texts)

B. Information collected automatically (website-related, if applicable)

  • Device and browser information

  • IP address

  • Pages visited, time spent, referring/exit pages

  • Cookies and similar technologies (if used)

C. SMS/Text messaging information

  • Your mobile number

  • Message history between you and us

  • Consent/opt-in and opt-out status

  • Time/date of messages and delivery status

2) How We Use Information

We use information to:

  • Provide quotes, schedule work, and deliver services

  • Communicate with you about appointments, project updates, invoices, and customer support

  • Respond to inquiries and requests

  • Improve our services, operations, and customer experience

  • Comply with legal obligations and enforce our policies

  • Prevent fraud, abuse, or security incidents

3) How We Share Information

We may share information:

  • With service providers who help us operate (e.g., texting/phone providers, email systems, hosting, payment processors, CRM tools), only as needed to provide services

  • For legal reasons (e.g., to comply with a subpoena, court order, or applicable law)

  • To protect rights and safety of our customers, our company, or others

  • In a business transaction (e.g., merger, sale, acquisition), where permitted by law

4) SMS/Text Messaging Privacy (10DLC/A2P)

If you opt in to receive SMS messages from us:

  • We may send messages related to service scheduling, appointment reminders, project updates, estimates, invoices, and customer support.

  • Message frequency may vary based on your requests and service activity.

  • Message and data rates may apply depending on your carrier and plan.

No sale of mobile information:
We do not sell, rent, or share your mobile number or SMS opt-in information with third parties for their marketing or promotional purposes.
We may share your information with vendors solely to provide messaging or related support services (e.g., a texting platform), and only as necessary.

5) Your Choices and Rights

You can:

  • Opt out of marketing communications (where applicable)

SMS Opt-Out: Reply STOP to any text message to opt out.
Help: Reply HELP for assistance or contact us at 517-482-7600.

6) Data Retention

We keep information as long as necessary for legitimate business purposes, including providing services, maintaining records, resolving disputes, and complying with legal requirements.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure.

8) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be effective when posted with a new effective date.

10) Contact Us

K&H Concrete
3503 W. Saint Joseph, Lansing, MI 48917
Phone: 517-482-7600
Email: info@khcutting.com

TERMS OF SERVICE (K&H Concrete) + SMS TERMS (10DLC/A2P)

Effective Date: February 16, 2026

These Terms of Service (“Terms”) govern your access to and use of K&H Concrete services, communications, and any website or online resources we provide (collectively, the “Services”). By using our Services or communicating with us, you agree to these Terms.

1) Services

K&H Concrete provides concrete-related services and related customer support, including estimates, scheduling, project communication, and billing assistance.

2) Communications Consent

By contacting us (phone, email, web form, or text) you consent to receive communications from us about your inquiry and services. Communications may include phone calls, emails, and SMS/text messages.

3) SMS/Text Messaging Terms (10DLC/A2P Compliance)

If you opt in to receive SMS/text messages from K&H Concrete, the following terms apply:

Program purpose: Messages may include:

  • Appointment confirmations and reminders

  • Scheduling updates

  • Estimate/quote communications

  • Project status updates

  • Billing/invoice/payment-related notifications

  • Customer support and service-related messages

Message frequency: Varies based on your interaction and service needs.

Message and data rates may apply: Your carrier may charge fees for texts/data.

How to opt out: Reply STOP to any message to unsubscribe. You will receive a confirmation message and will no longer receive SMS messages from us unless you re-opt in.

Help: Reply HELP for assistance or contact:

  • Phone: 517-482-7600

Supported carriers: Messaging is subject to carrier availability and may not be delivered in all situations.

No marketing transfer: Your SMS opt-in information and phone number will not be sold or shared for third-party marketing.

4) User Responsibilities

You agree that:

  • Information you provide is accurate to the best of your knowledge

  • You will not misuse our Services (e.g., harassment, fraud, interference, unlawful activity)

  • You are responsible for obtaining any necessary permissions to share photos, addresses, or documents with us

5) Quotes, Scheduling, and Changes

  • Quotes/estimates may be based on information available at the time and may change if project scope changes.

  • Scheduling is subject to weather, site readiness, material availability, and other operational factors.

  • You agree to cooperate in providing reasonable site access and accurate project details.

6) Payments (General)

If you receive an invoice or payment request from us:

  • Payment terms will be shown on your estimate/invoice (if applicable).

  • Late payments may result in delays, suspension of services, or collection efforts as permitted by law.

7) Disclaimers

Our Services are provided on an “as-is” and “as-available” basis to the extent permitted by law. We do not guarantee uninterrupted communications or error-free delivery of messages.

8) Limitation of Liability

To the maximum extent permitted by law, K&H Concrete will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from your use of the Services or communications.

9) Privacy

Your use of our Services is also governed by our Privacy Policy. SMS privacy terms are included in both this document and the Privacy Policy.

10) Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to conflict of law principles.

11) Changes to These Terms

We may update these Terms from time to time. The new version will be effective when posted with an updated effective date.

12) Contact Information

K&H Concrete
3503 W. Saint Joseph, Lansing, MI 48917
Phone: 517-482-7600
Email: info@khcutting.com

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